Energy Nordic is hiring a full-time Customer Service agent, with a Spanish contract.
We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team. We support you with all the necessary training and support, also with opportunities for growth in other positions within the company.
Requirements:
- Experience in customer service is an advantage
- Fluent English is a must – written and verbal
- Other languages are great advantage, specifically German, Spanish or Scandinavian languages.
- Eager to learn with excellent communication skills
- Ability to work in a team in a busy environment
Responsibilities:
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Manage large amounts of incoming phone calls
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid and complete information by using the right methods/tools
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Meet personal/customer service team targets and call handling quotas
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines and policies
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Take the extra mile to engage customers
Our ambition is big. We want to transform the energy industry in Spain, and we need great people to make that happen.