Energy Nordic are hiring a fulltime Customer Service agent on a 6 month maternity cover basis, with Spanish contract.
We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team. We support you with all the necessary training and support, also with opportunities for growth to other positions within the company.
For the right candidate, a fulltime contact is potentially available post initial maternity cover.
- Experience in customer service is an advantage
- Fluent English and Spanish is a must – written and verbal
- Other languages a great advantage, specifically German or Scandinavian languages.
- Eager to learn with excellent communication skills
- Ability to work in a team in a busy environment
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Our ambition is big. We want to transform the energy industry in Spain, and we need great people to make that happen.