At Energy Nordic, we care about our customers and the transparency we have with them. That is why we have put up together our own Knowledge Base, with the most FAQ and more information available for customers. There everyone can find the answer to their questions without having to take the time to call or email the company. If they want to do so, we will be here to attend to all your enquiries from Monday to Friday from 9 am to 5 pm.
In each of these boxes, there is all the information they can find about the specific topics. For example, inside “Bills and Payments” there are the most asked questions customers usually have:
And the customers can also search keywords or any question about their enquiry in the top section:
In case there is a piece of information someone cannot find; they can go to the top bar of the website and click where it says “Go to Customer Portal”.
That will redirect to a specific page, called Customer Portal, which is specifically for customers that want to file a new ticket or see the progress/status of previous tickets.
On this page, every person will have to Register if it is their first time at the Portal or Log in to their already existing account.
Once logged in, the customer will be able to see all the tickets they have ever submitted alongside the respective ID, Subject, the created date, the last activity, and the Status of their tickets.
Inside each specific ticket, the customer is able to see every message between the client and the customer representative. They can also send another email/message if they want to, as well as, to see all the previously mentioned information.
In case the client/customer wants to file a new ticket, they just have to go to the top part of the page where it says, “File a Support Ticket”, and click there.
And this page will automatically open:
Here, they must fill out the requirements such as First Name, Last Name, Customer ID and Email for us to be able to identify them as a client; and then, they would need to name their ticket as they seem most convenient, as well as filling the Ticket Description box with their enquiry, trying to be the most specific about it as they can. And if needed the customer has the option to attach a file.
After that, they just need to press the Submit button and one of the customer service representatives will answer as soon as they can.