Customer Service

We are here for you

Contact our customer service team
- we are here to help you.

We are sure that you will look forward to dealing with the fantastic people in our customer service team. They are great at listening and are always more than happy to help you out. They know our products inside out, and they are very familiar with all relevant legislation, regulations, and everything else that can quite often be found in the small print. Except here at Energy Nordic, we like to put these things in the big print. That way we can make sure that nothing is overlooked. On the contrary, we ensure you get the best, sustainable solution, perfectly suited to your needs, and communicated in a language that is easy to understand.

If you have any questions, please feel free to send us an email or give us a call. Welcome to Energy Nordic!



Monday – Friday: 09:00 – 17:00

Weekends / Bank holidays: closed






In the event of any outages and emergencies, please contact us on (+34) 900 69 68 20.



Outside opening hours call your distributor. The telephone number can be found on your electricity bill.09

Phone Customer Service on

+34 916 358 626

Request a call back at a time


You are also always welcome to write to us

Your details are only used to discuss your enquiry. We’d love to send you useful content and event invites – but only if you opt-in above. Our Privacy Policy covers how we protect data.

Three frequently asked questions

Why do I have to pay for my contracted power (potencia)?


In Spain, the state charges a fixed fee for the contracted power (potencia) you receive. The state determines both the fee for potencia and for our administration.

Does it cost anything to switch energy company?


No, Energy Nordic does not charge a switching fee, and the work we do to implement your switch is all performed free of charge.

Is it not difficult to switch energy company?


No, once you have signed up, everything happens automatically. We will take care of all the practicalities, and if there are any issues, we will get in touch with you straight away.