FAQ

Do you have any questions?

Here you will find the most common questions and answers

Your bill and contract

Your bill will be sent to you by email, and you can also view it by going to My Page.

Once we have begun to supply you with energy, we will ask you for an advance payment.

We ask for this payment so that we can get the best conditions for sourcing your future power supply at the very best price. Simple and honest. This is a security for the entire period that you are a customer of ours. If you should ever leave us, then it will be calculated together with your final statement and you will either have the amount paid out or offset, depending on what your usage has been.

You can view and download copies of all your bills by going to My Page.

This is the price that you pay for the contracted power being supplied to your installation. It is set at a fixed price, and it is not related to your usage. The amount you pay for your contracted power is always shown on your electricity bill. Should you wish to change your contracted power, feel free to contact our customer service team and we can help you with this.

In Spain, the state charges a fixed fee for the contracted power (potencia) you receive. The state determines both the fee for potencia and for our administration

You will be bound to the contract for one year from its start date.

This is the price that you pay for your electricity usage. The price depends on which contract you have chosen and whether it has a fixed or variable rate.

On switching your energy supplier

You can either sign up here on our homepage, or contact our customer service team on (+34) 916 358 626 Monday-Friday from 9am until 5pm.

No, once you have signed up, everything else will happen automatically. We will take care of all the practicalities, and if there are any issues, we will get in touch with you straight away.

No. The distributor will do that automatically. You do, however, need to make sure you are aware of any conditions that may be applicable to the termination of your existing contract. Cancellation may incur some kind of fee or extra cost for you.

At the moment 9 out of 10 can save money on their energy bill if they switch to Energy Nordic (based on our current customer profile).

Yes, you are free to choose whichever energy company you like, regardless of where you live.

No, Energy Nordic does not charge a fee for switching energy company, and we do not charge for any of the work we do in order to implement your switch to us.

No, it will not be necessary to make any physical changes in order to switch energy company and everything will continue as normal throughout the process. You will just get a new, clearer bill – possibly even in your native language.

Although switching suppliers is a routine procedure, it can take anything from between two and 20 days from when you sign up to when you become our customer. It all depends on your existing distributor.

You will get your contract straight away. It will be sent to your email address.

As our customer, you have the right to cancel your contract within seven days. You must inform Energy Nordic of your decision to cancel within this seven day cancellation period. This may be by email or letter. As long as the notification is sent within the cancellation period, the contract will be treated as a routine cancellation.

Yes, it is highly likely that you can. If the bills are in your name, then you can easily switch your energy company. If you pay your bill through your rent, then you should talk to your landlord or housing association about switching to us.

CUPS is like an MPAN or supply number – a unique number starting with ES and followed by 20 additional characters. Every meter point has a unique CUPS identification number. You will need this number for various things, including switching to a new energy company. You can find the number on your bill, under customer details.

You can find it on your bill, under customer details.

Are you moving house?

Yes, certainly, but you must keep us informed so that we can set up a contract for your new address. Call our customer service team on (+34) 916 358 626 and we will gladly help you with that.

Other questions

Contact our customer service team on (+34) 916 358 626 and they will help you to easily change to another product.

Yes, we offer a day and night tariff where energy is almost half price between 10pm and 12pm the following day.

This is the owner of the electricity network. In other words, the company that physically connects the electricity to your home. The distributor is also responsible for the quality of the energy supply, reading the meter, maintenance of equipment and repair of any eventual faults.

My Page can be easily accessed here through our homepage. On My Page you can view all your bills, choose your payment options, see all the details of your contract, and more.

Should you receive a payment reminder, we ask that you please pay your outstanding bill as soon as possible. You can always view your bill by going to My Page at energynordic.com In the event that you disagree with your bill, we ask that you please contact our customer service team.

You must give 30 days notice in order to cancel your contract, provided that the contract has already been in place for 12 months from the initiation date. You must give written notice of cancellation, either be email or letter. Should you cancel the contract outside of the cancellation period, you will incur a cancellation fee of 65 euros which will be used to cover the costs associated with terminating the contract. If you have a fixed price contract, which is terminated before commencement of the first renewal, you will be liable for a fee equivalent to 5% of the value of the energy that should have been supplied, based on the applicable price at the time when the contract is terminated.

Before calling, check the following things:
Have you paid your bill?
Is the power on outside – and do your neighbors have power?
Have you checked your fuse box?
If you are sure that you are experiencing a power cut, then call us on + 34 900 69 68 20, or even better, call your distributor. The telephone number can be found on your electricity bill.

Didn't find what you were looking for?

You are welcome to call us on +34 916 358 626,
we will help you Monday to Friday between 9am and 5pm.