How can we help you?

Have a question about your energy account or switching supplier?
We’re here to help.

Frequently asked questions

Here is our frequently asked questions list that we hope
will help you answer some of the more common ones.

How do I switch to Energy Nordic?

You can either sign up here on our homepage, or contact our customer service team on (+34) 916 358 626 Monday-Friday from 9am until 5pm.

Where will I receive my first bill?

Your bill will be sent to you by email, and you can also view it by going to My Page.

When will I receive my first bill?

Once we have begun to supply you with energy, we will ask you for an advance payment.

How can I view my energy bills?

You can view and download copies of all your bills by going to My Page.

What does contracted power (potencia) mean?

This is the price that you pay for the contracted power being supplied to your installation. It is set at a fixed price, and it is not related to your usage. The amount you pay for your contracted power is always shown on your electricity bill. Should you wish to change your contracted power, feel free to contact our customer service team and we can help you with this.

Why do I have to pay for my contracted power (potencia)?

In Spain, the state charges a fixed fee for the contracted power (potencia) you receive. The state determines both the fee for potencia and for our administration.

When will I get my contract from Energy Nordic?

You will get your contract straight away. It will be sent to your email address.

Can I cancel my contract with Energy Nordic?

s our customer, you have the right to cancel your contract within seven days. You must inform Energy Nordic of your decision to cancel within this seven day cancellation period. This may be by email or letter. As long as the notification is sent within the cancellation period, the contract will be treated as a routine cancellation.

I am not a homeowner - can I still switch?

Yes, it is highly likely that you can. If the bills are in your name, then you can easily switch your energy company. If you pay your bill through your rent, then you should talk to your landlord or housing association about switching to us.

I am moving house, can I stay with Energy Nordic?

Yes, certainly, but you must keep us informed so that we can set up a contract for your new address. Call our customer service team on (+34) 916 358 626 and we will gladly help you with that.

What is CUPS and where can I find it?

CUPS is like an MPAN or supply number – a unique number starting with ES and followed by 20 additional characters. Every meter point has a unique CUPS identification number. You will need this number for various things, including switching to a new energy company. You can find the number on your bill, under customer details.

Can I get a day and night tariff?

Since 1st June 2021, the government initiated new tariffs with set time periods. Please click here for more information. You can follow the time periods 24/7 here with our live What the Tariff tool.

What should I do if there is a power cut?

Before calling, check the following things:

  • Have you paid your bill?
  • Is the power on outside – and do your neighbours have power?
  • Have you checked your fuse box?

If you are sure that you are experiencing a power cut, then, during office hours, call us on (+34) 916 358 626, or outside of office hours, call your distributor. The telephone number can be found on your electricity bill.

Where can the charging stations be installed?

In private garages, community garages, business facilities, and public administrations, recharging Points for the staff of your organization and recharge points for customers.

How to get a grant? Plan MOVES III

Installation is done and then, the competent body studies the installation and they will assess whether or not they give the grant. The process requires a year minimum.
In Andalucia, Bettergy can deal with all the grant application management; and if not in Andalucia, the customer takes care of the management of the request, and we give technical support.

For how long am I bound by my contract to you?

You will be bound to the contract for one year from its start date. You must give 30 days notice in order to cancel your contract, provided that the contract has already been in place for 12 months from the initiation date. You must give written notice of cancellation, either be email or letter. Should you cancel the contract outside of the cancellation period, you will incur a cancellation fee of 65 euros which will be used to cover the costs associated with terminating the contract. If you have a fixed price contract, which is terminated before commencement of the first renewal, you will be liable for a fee equivalent to 5% of the value of the energy that should have been supplied, based on the applicable price at the time when the contract is terminated.

What does market-energy mean?

his is the price that you pay for your electricity usage. The price depends on which contract you have chosen and whether it has a fixed or variable rate.

Do I have to do anything practical myself when making the switch to Energy Nordic?

No, once you have signed up, everything else will happen automatically. We will take care of all the practicalities, and if there are any issues, we will get in touch with you straight away.

Do I need to cancel my contract with my current energy provider myself?

No. The distributor will do that automatically. You do, however, need to make sure you are aware of any conditions that may be applicable to the termination of your existing contract. Cancellation may incur some kind of fee or extra cost for you.

Will I save money by switching to Energy Nordic?

9 out of 10 can save money on their energy bill if they switch to Energy Nordic (based on our current customer profile).

Can I switch energy company freely, regardless of where I live in Spain?

Yes, you are free to choose whichever energy company you like, regardless of where you live.

Does it cost anything to switch energy company?

No, Energy Nordic does not charge a fee for switching energy company, and we do not charge for any of the work we do in order to implement your switch to us.

Is there a risk that my power will be disconnected during the process of switching to a new energy company?

No, you will have power the whole time, as normal.

Will my meter need to be changed when I switch energy company?

No, it will not be necessary to make any physical changes in order to switch energy company and everything will continue as normal throughout the process. You will just get a new, clearer bill – possibly even in your native language.

How long does it take from initiating the contract to actually switching to Energy Nordic?

Although switching suppliers is a routine procedure, it can take anything from between two and 20 days from when you sign up to when you become our customer. It all depends on your existing distributor.

I have been sent a payment reminder?

Should you receive a payment reminder, we ask that you please pay your outstanding bill as soon as possible. You can always view your bill by going to My Page at energynordic.com In the event that you disagree with your bill, we ask that you please contact our customer service team.

What is a distribution company?

This is the owner of the electricity network. In other words, the company that physically connects the electricity to your home. The distributor is also responsible for the quality of the energy supply, reading the meter, maintenance of equipment and repair of any eventual faults.

How do I access My Page?

My Page can be easily accessed through the menu navigation above. On your My Page account you can view all your bills, choose your payment options, see all the details of your contract, and more.

What kind of charging points exist?

  • Portable Recharging Point: This allows recharging from traditional domestic connectors, it is comfortable and easy to transport.
  • Wall or Mural Recharge Point: These are installed through anchors to the wall of your garage and said installation is simple, easy to use, and economical. Some alternatives allow power control.
  • Post-Recharge Point: These points are known to be found in companies or public places, are perfect for long journeys and have a high charging power.

How much does it cost to charge an Electric Car?

The cost of charging an electric car depends fundamentally on two factors: the rate you have contracted and the battery capacity of your electric car. 
Also, you should be aware of the hours you charge your car.

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You are welcome to call us on freephone +34 900 696 820 and we will help you Monday to Friday between 9am and 5pm